Shipping & Refunds
We pride ourselves on our swift order processing. All product orders received on a business day by 2 p.m. are shipped the same business day.
Orders placed after this time, or over the weekend or public holidays,
will be despatched the next working business day. If for some reason we
are unable to process your order right away, we will email you. Postage
and packing costs are included in the prices you pay with no extra
charges, unless otherwise clearly stated or agreed.
Occasionally, some of the vacuum packs
may loose their vacuum; this is due to small punctures during
transportation or malhandling by the Post Office or courier. This does
not affect the quality of the contents whatsoever, we suggest you use
those pouches first.
Goods to the UK are sent by Royal Mail First Class or Royal Mail
Signed-For Service; it takes no more than 1-3 days to deliver; in most
instances, goods arrive the next day.
Goods to Europe are dispatched by International Royal Air Mail or
International Royal Air Mail Signed-For service (registered). EU orders
are usually delivered within 3-5 working days.
Goods destined for the USA and the rest of the world may take a little longer, but on average it takes 7-10 business days.
In all instances, you will be notified
by e-mail acknowledging your order and confirming shipping details.
Please ensure that our e-mail address is added to your 'safe list' and
not blocked by spam/junk filters. Goods are despatched in secure
envelops or cardboard boxes; wherever possible, we aim to use recycled
Returns & Refunds
100% Satisfaction Guaranteed!
Our goals are excellence in customer service and your satisfaction. If
for whatever reason you are not happy with your order, you can cancel
your order within 30 days of receipt of the goods. Goods must be returned
at your own expense and must be unopened, unused and in their original
packaging. We recommend that you use a Recorded or Special Delivery
service for the return of goods; please contact us before doing so.
We hope you will be happy with your purchase as we are committed to
providing you with the best quality products at reasonable prices.
If you wish to cancel your order:
We offer a full 30 day money back guarantee if you are not happy
with your purchase. Before you receive the refund we ask that
you return the goods you have ordered from us at any time within 30
calendar days of receipt for a full refund or exchange. The costs of
returning goods to us shall be borne by you.
(a) you can notify us by telephone on 01342 410 303 or email us before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
A full refund will be given when the goods have been received back at our warehouse.
Please return goods to:-
PAC Corporate Ltd T/A Best Care
Unit 7 Hillsdown Farm
The provisions above do not affect your statutory rights.
See our Terms & Conditions for full details.