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Bestcare - Privacy Policy


PAC Corporate Ltd trading as Bestcare is committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide us with.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. Our company does not store any financial details of any kind related to our customers.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on bestcare-uk.com you may be asked to provide certain information about yourself including your name and contact details in order to carry out your request. We do not hold credit or debit card information as all payments are processed through our merchant services provider, SagePay or PayPal, which you enter directly within their secure platform.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

WEBSITE: Your information will enable us to provide you with access to all parts of our website, where you have opted to create your personal login to our website to access your order history and for ease in placing future orders.

ORDER PROCESSING: The details you provide us, whether through a web order, letter or over the phone, are entered into our encrypted accounting software. This enables us to invoice you and to contact you, where necessary, concerning your order(s).

We are required by law to keep transactional history and accounting for tax/revenue purposes for a minimum of 7 years. Your data is secure and only accessed by authorised personnel within PAC Corporate Ltd and third party service providers, such as our nominated accountant, in the course of carrying out company accounting, tax and revenue activities. In the case of business to business EC sales tax, your turnover with us and VAT number will be reported to HMRC as part of our VAT return and compliance.

We may contact you should any changes occur to our terms and conditions, products or pricing that may affect you. We will also use and analyse the non-identifiable information we collect so that we can administer, support, improve and develop our service in general.

DELIVERY: To supply the goods or services you have requested we will provide our courier provider with your name, address and telephone number in order to dispatch goods to your chosen delivery address at your request and give optional text alerts regarding your delivery. These details are not stored by the third party service provider, they are provided for one time use only to dispatch the goods you have ordered.

MARKETING CONSENT
Where you have actively consented, we will use your information to let you know by email, text or post, depending on what specifically you have opted in for, about other products/services which we offer that relate to your purchase history, general information about the products/services we offer, special offers and any other information we feel may be of interest to our in customer base regarding news and events within the industry. We may use your information to contact you for your views on our services or industry trends, such as customer surveys, and to notify you occasionally about important changes or developments to the website or our services.

We sometimes use service providers to print and send postal mailings and email shot providers to send email mailings on our behalf. Your details are used in a secure encrypted environment to send these types of marketing and are never used by the service provider for any other purpose. Your details are never passed on to a third party for their own marketing purposes.

If you change your mind about being contacted for marketing purposes in the future you can amend your settings in your account area on our website or call 01342 410 303.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

DO WE USE "COOKIES"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Consent and Control
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Changes to this Cookie Policy
We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time.
 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


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